Thanks for visiting the HELP page. Below are some frequently asked questions. If you don’t find the answer feel free to contact us.

GENERAL

What is PlaySpree?

PlaySpree is a Mass Casual Mobile Messaging eSports company focused on connecting mobile gamers in competitions across messaging apps.

We operate in the emerging paid mobile eSports landscape and function exclusively through leading messaging apps and our our web messaging platform.

Find out more on our About Page.

Who can play?

Please review Section 1.3 in our Privacy Policy for full eligibility rules, The high-level but not complete list is

FREE Tournaments

  • Age: 18+ years old
  • Location: United States only

PAID Tournaments

  • Age: 18+ years old
  • Location: United States only except players from the following states are ineligible based on state laws; AZ, AK, CT, DE, FL, LA, MD, MT, SC, SD, TN

Arcade

  • Age: 13+ years old
  • Location: United States and International

Who is eligible to compete in tournaments?

good question. unfortunately we don’t make the rules or everyone in the world would be able to play!

Please review Section 1.3 in our Privacy Policy for full eligibility rules, The high-level but not complete list is

FREE Tournaments

  • Age: 18+ years old
  • Location: United States only

PAID Tournaments

  • Age: 18+ years old
  • Location: United States only except players from the following states are ineligible based on state laws; AZ, AK, CT, DE, FL, LA, MD, MT, SC, SD, TN

How much does PlaySpree cost?

Let’s break this down into FREE and PAID

FREE

  • Some tournaments are free to register and pay
  • Our Arcade is free to play at https://arcade.playspree.ai
  • You can practice some games that we use for tournaments for free

PAID

  • Some tournaments require a registration free

Why are PlaySpree Tournaments legal?

PlaySpree PAID and FREE tournaments are not gambling because the games used in our tournaments require skill and are not based on luck or chance.

As long as the game is skill-based, pay-to-play tournaments are legal in most US states.

Unfortunately players in the following states are ineligible to play in PAID tournaments based on state laws; AZ, AK, CT, DE, FL, LA, MD, MT, SC, SD, TN

ACCOUNT

How do I create a PlaySpree account?

Creating a new PlaySpree account is easy:

  • Go to https://playps.ai/register
  • Enter your email and a secure password and click SUBMIT
  • Check your email inbox and SPAM folder for an email from PlaySpree
  • Click the link in the email to confirm your email
  • Go to https://playps.ai/ to login and start messaging

How do I change my account information?

In the messaging app type “what can I say” and we will display a list of things you can change.

If you don’t find what you are looking for or you are playing a non chatbot game please contact us.

How do I change my player name?

In the messaging app type:

call me NEW NAME (NEW NAME being the name you want to call yourself) and this will change your PlaySpree name

You can also click the Gear Icon in the menu and find directions how to change you player name there.

How do I change my password?

Go to https://playps.ai/resetpassword, enter your account email address to receive an email with a reset  password link

How do I stop using Facebook login as my PlaySpree login?

Please go to https://www.facebook.com/settings?tab=applications and delete the active app or website.

GAMES

How do I play?

Please visit https://playspree.ai/play/ to learn more about playing.

Game rules?

Each game has their own set of rules. For example to find out the rules for PlaySpree Hoops type HOOPS RULES in the messaging app you are playing in and this will display the rules of the game.

What messaging apps can I play on?

Current we support Facebook Messenger, Telegram, Viber, Kik and PlaySpree Chat at PlayPS.ai. Find out how to connect at https://playspree.ai/play/ . More social networks coming soon!

Are my Messaging app accounts like Telegram, Messenger, PlaySpree Messaging, etc linked together?

Currently they are not but they will be soon. Look for an announcement how to play across more Messaging apps.

What games are available?

Games, we’ve got games. please visit the Arcade at https://arcade.playspree.ai to play 100s of free games!

In the messaging app you can also type practice or tournament to play.

Do you have FREE and PAID games?

Yes we do. In the messaging app type practice or tournament to play to find out more info.

You can also go to our Tournament page for more information at https://playspree.ai/tournaments/

TOURNAMENTS

Tournament rules?

Here are the rules that apply to ALL PlaySpree FREE and PAID tournaments

TOURNAMENT REGISTRATION

  • Tournament registration period, tournament start & end dates, rules, tournament fee and prizes are announced prior to registration opening
  • Terms of Service – all players are required to agree to our Terms of Service. To review please visit https://playspree.ai/privacy/
  • Players must register during the registration period to enter the tournament
  • We keep your information on file so your don’t need to register for future free tournaments
  • You must have a PlaySpree account or Telegram account to register and play in PlaySpree tournaments
  • Players must reside in the United States to play

FREE TOURNAMENTS:

  • Entry fee is $0.00

PAY-TO-PLAY TOURNAMENTS:

  • The announced tournament entry fee is payable by approved credit card only
  • Only eligible players can register and enter the tournament
  • Players from the following states are ineligible; AZ, AK, CT, DE, FL, LA, MD, MT, SC, SD, TN

PRACTICE

  • Players can play Practice games before and during the tournament.
  • Practice game scores do not count towards Tournament score.

In the messaging app you can also type in TOURNAMENT RULES

How do unlimited entry tournaments work?

Some tournaments you can play as many times as you like within a time period.

For example… if the tournaments starts at 12:00am and ends at 11:59:59pm you can play as many games as humanly possible to try to get the best score to win.

Some tournaments only allow 1 turn. Please check TOURNAMENT RULES to see more detail.

Are there FREE and PAID tournaments?

Yes we offer both FREE and PAID tournaments. To enter a tournament please go to the Tournaments page to see the latest.

When is the next tournament?

Good question… please go to the Tournaments page for more info

How do the Leaderboards work?

We have 2 types of Leaderboards. Active and Ended.

Active lists all current live tournaments and the leaders ranked from first to last.

Ended lists the tournaments that have ended and ranks the players from first to last.

REWARDS

How do I claim my reward after the tournament is complete?

Please go to https://playspree.ai/claim-prize-form/ to submit a claim. Once we verify your submission we will be in touch with next steps.

Can I win real money rewards?

We currently offer real money rewards in the form of Gift Cards.

I want a refund?

Please email us at support@playspree.ai and include the following for consideration of a refund:

  • Full Name
  • Email address
  • Current Mailing Address
  • Phone Number
  • Reason for the refund

I don’t want the Reward I received

Unfortunately, we do not offer alternative Rewards.

For select Sponsored and Custom tournaments we may offer alternatives if stated in Tournament rules.

SUPPORT

What are the requirements to play?

Good question. Please review Section 1.3 in our Privacy Policy for full eligibility rules, The high-level but not complete list is

FREE Tournaments

  • Age: 18+ years old
  • Location: United States only

PAID Tournaments

  • Age: 18+ years old
  • Location: United States only except players from the following states are ineligible based on state laws; AZ, AK, CT, DE, FL, LA, MD, MT, SC, SD, TN

What do I do if my game or Internet crashes?

Below are the requirements when playing in any PlaySpree tournament or just having fun playing our other games.

FAST INTERNET CONNECTION – you are required to be connected to a fast internet connection via wifi or a mobile provider like Verizon, AT&T etc that won’t disconnect during the game.

BEST DEVICES TO PLAY GAMES ON – you should also use the best device you have like a newer iPhone or Android mobile phone, iPad, tablet or desktop computer.

DISCONNECTED FROM INTERNET – there isn’t an offline mode so if you get disconnected during the game your score and time will be recorded at the time of disconnection.

How do I contact you?

Please go to our Contact page or message us in the messaging app for more possible answers to your question.

I get logged out sometimes?

Unfortunately this happens from time to time. If you are using a Messaging app like Telegram, Facebook Messenger or PlaySpree Chatbot please re-login. You will be able to view your chat history where you left off.

What type of payments do you accept for PAID tournaments?

Currently we accept credit cards Visa and Mastercard. We will be adding additional payment methods soon.

Can I submit a game?

Yes, please Contact us to submit your game for consideration in a Tournament.

GAMEPLAY and FAIRNESS

How do you monitor cheating?

Preventing fraud and cheating are top on the PlaySpree priority list. We utilize state-of-the-art technology to prevent and detect fraudulent behavior.

Players caught cheating, violating our Terms of Service or participating in fraudulent behavior to cheat the PlaySpree platform will be banned from all PlaySpree tournaments and games for life. For more information please see the Cheating, Fraud, and Abuse section in our Terms of Service agreement.

Suspicion of cheating should be reported immediately. Please submit our Contact Form and provide full details of the fraudulent behavior and the Player Name(s) so we can open an investigation immediately.

Do you expose the determinations of cheater investigations?

We take security and cheating very seriously. Players report players for a host of reasons. Many times legitimate players are reported as cheaters because their opponent was angry for losing, they think their opponent scored too high, heard that other players are reporting cheaters, the game replay wasn’t recorded or had issues with it and many other reasons. We investigate all reports and if a player is found to be cheating their PlaySpree account is removed and they are banned from playing in the future.

We don’t disclose investigation results for many reasons. First it is a violation of the player’s privacy. Second we don’t expose hacks, cheats, etc that were attempted, which can encourage copycats.

Do you determine a game is skill-based before they are used for a tournament?

Yes, we gather and analyze data based on players playing in a focus group and in a live environment to make sure it passes the skill-based game requirements.

How do you determine a winner if there is a tie?

Scoring is determined on a game by game basis and also on a tournament by tournament basis. The GAME and TOURNAMENT rules are available before each game and tournament starts.

Typically high score wins and if there is a tie the fastest time wins the tie-breaker. If score and time are both tied we take other factors into account such as least balls used to score which generally means more skill to get the bonus shots but this is nearly impossible given we track time to the tenth of a second.